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Pet Peeves
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10 November 2013
9.05pm
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LongHairedLady
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Funny Paper said
I'm with emily on this one.  What I'd like to see in stores (particularly big busy stores) is not only two different kinds of check-out lines (one with a clerk, the other self-serve) -- but two further types of check-out, each one with a big sign overhead:

* Check-Out Line #1 -- for People Who Want Inane Chit-Chat with Forced Smiles Over Here

* Check-Out Line #2 -- for People Who Just Want to Buy Their Stuff and Leave as Quickly As Possible and Not Pretend Like We're All Living in a Small Town and We're All Family

Some people are fake, but I'm not.  Even though I am not social, I do not "force" anything.  My friendliness is genuine.

I take it no-one that has responded actually works in customer service.  a-hard-days-night-paul-10 Funny Paper, FabFourEmily, and MMM, you sound like the type of customers I get that I give mediocre service too because of the "fuck off" vibe you might give off… or do you hold it all in, hating every second of it?   If I'm wrong on that, feel free to correct me, but that's what I take from your responses.  

Try being friendly to a server, maybe ask how their day is going?  It can go a long way, seeing as the customer before you may have ripped a strip off of them.  It happens a lot.

I get shit on on a daily basis…  you develop a thick skin.  Luckily for me it hasn't made me an un-friendly bitch…. yet.  a-hard-days-night-paul-11

"Please don't bring your banjo back, I know where it's been..  I wasn't hardly gone a day, when it became the scene..  Banjos!  Banjos!  All the time, I can't forget that tune..  and if I ever see another banjo, I'm going out and buy a big balloon!"

 

11 November 2013
3.07am
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Sky999
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wetsroosa said

trcanberra said
I have been a customer-service manager in a past life so have seen it all.  On the customer side the ones that annoy me are the folks who use plastic but have no idea how to work it - or the card isn't accepted so we all wait while they try 5 more of them.

Worked 12 years in the restaurant business, and I'd see that AT LEAST once a day. I actually once saw a customer try 4 cards, saw them all decline, then give me the ugliest look and go "Just give me my f****** meal for free, OK!" It was all I could do not to laugh at his face. 

I have worked in retailing for almost 8 years. 

I've had those! They act like its your fault. Also at my company if you are not in the building, you have to give your card number over the phone to pay for the transaction. People get a nasty tone when I ask them for their card number. How else are you going to pay for it if you don't have a check or cash and are paying with a credit/debit card? Magical money? 

People not knowing their addresses! What did you just wake up one day and there you were? Geez people! Or not knowing their phone number. 

"You said they were $10. Why is the price so high?" No, I said they were $10 EACH. I have to emphasize the EACH because people are really that dumb.

I have to ask "Will there be anything else?" because its my job. I hate asking it because I hate to bug people, but the company tells us to sell. 

I only have long conversation with those who want to talk to me; however, I do make sure I'm not holding up any lines or too far off task. There are others who don't even utter a word, which sometimes can be cool. Its like hey I didn't want to talk to you anyways so, you are making my job easier. Normally, I have small talk with my customers like "Hi, how are you? Thats good. This is your total. Thank you. Have a good day/night". I use to hate smiling at McDonald's, but think it was because I hated the job. I smile a lot more on this job because the customers are nicer (a few crab apples here and there) as are the managers. So, McDonald's was fake smiling because I had to or the customer would bug me to smile. 

I use self service lanes at Wally World (Wal*Mart) at times when I'm tired from work or just want to quickly get out of there. I know that sounds bad because I work in customer service as well, but there are times where I don't feel like talking to others if I don't have to. Its part of me being introverted.  

11 November 2013
11.45am
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WETSRoosa
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Sky666 said

wetsroosa said

trcanberra said
I have been a customer-service manager in a past life so have seen it all.  On the customer side the ones that annoy me are the folks who use plastic but have no idea how to work it - or the card isn't accepted so we all wait while they try 5 more of them.

Worked 12 years in the restaurant business, and I'd see that AT LEAST once a day. I actually once saw a customer try 4 cards, saw them all decline, then give me the ugliest look and go "Just give me my f****** meal for free, OK!" It was all I could do not to laugh at his face. 

I have worked in retailing for almost 8 years. 

I've had those! They act like its your fault. Also at my company if you are not in the building, you have to give you card number over the phone to pay for the transaction. People get a nasty tone when I ask them for their card number. How else are you going to pay for it if you don't have a check or cash and are paying with a credit/debit card? Magical money? 

People not knowing their addresses! What did you just wake up one day and there you were? Geez people! Or not knowing their phone number. 

"You said they were $10. Why is they price so high?" No, I said they were $10 EACH. I have to emphasize the EACH because people are really that dumb.

I have to ask "Will there be anything else?" because its my job. I hate asking it because I hate to bug people, but the company tells us to sell. 

I only have long conversation with those who want to talk to me; however, I do make sure I'm not holding up any lines or too far off task. There are others who don't even utter a word, which sometimes can be cool. Its like hey I didn't want to talk to you anyways so, you are making my job easier. Normally, I have small talk with my customers like "Hi, how are you? Thats good. This is your total. Thank you. Have a good day/night". I use to hate smiling at McDonald's, but think it was because I hated the job. I smile a lot more on this job because the customers are nicer (a few crab apples here and there) as are the managers. So, McDonald's was fake smiling because I had to or the customer would bug me to smile. 

I use self service lanes at Wally World (Wal*Mart) at times when I'm tired from work or just want to quickly get out of there. I know that sounds bad because I work in customer service as well, but there are times where I don't feel like talking to others if I don't have to. Its part of me being introverted.  

So customer service people and food service people put up with the same garbage. Ever had people try to fight you? I had this happen twice: once, a guy threatened to "take it outside," but his buddy dragged him away. Then some smart-aleck punk spit at me for a mixed-up order (and I offered a free meal after the mistake, mind you) and said "Come on (expletive), let's see what you got." Well, I called his bluff and stepped across the counter, and of course the punk backed down. The owner was furious and cut my hours in half as punishment, but the co-workers- especially the teenagers who were not different from that kid- loved it. To my last day there, they talked about it.

"There's no such thing as bad student... only bad teacher."
11 November 2013
1.14pm
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Sky999
On The Hill
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wetsroosa said

Sky666 said

wetsroosa said

trcanberra said
I have been a customer-service manager in a past life so have seen it all.  On the customer side the ones that annoy me are the folks who use plastic but have no idea how to work it - or the card isn't accepted so we all wait while they try 5 more of them.

Worked 12 years in the restaurant business, and I'd see that AT LEAST once a day. I actually once saw a customer try 4 cards, saw them all decline, then give me the ugliest look and go "Just give me my f****** meal for free, OK!" It was all I could do not to laugh at his face. 

I have worked in retailing for almost 8 years. 

I've had those! They act like its your fault. Also at my company if you are not in the building, you have to give you card number over the phone to pay for the transaction. People get a nasty tone when I ask them for their card number. How else are you going to pay for it if you don't have a check or cash and are paying with a credit/debit card? Magical money? 

People not knowing their addresses! What did you just wake up one day and there you were? Geez people! Or not knowing their phone number. 

"You said they were $10. Why is the price so high?" No, I said they were $10 EACH. I have to emphasize the EACH because people are really that dumb.

I have to ask "Will there be anything else?" because its my job. I hate asking it because I hate to bug people, but the company tells us to sell. 

I only have long conversation with those who want to talk to me; however, I do make sure I'm not holding up any lines or too far off task. There are others who don't even utter a word, which sometimes can be cool. Its like hey I didn't want to talk to you anyways so, you are making my job easier. Normally, I have small talk with my customers like "Hi, how are you? Thats good. This is your total. Thank you. Have a good day/night". I use to hate smiling at McDonald's, but think it was because I hated the job. I smile a lot more on this job because the customers are nicer (a few crab apples here and there) as are the managers. So, McDonald's was fake smiling because I had to or the customer would bug me to smile. 

I use self service lanes at Wally World (Wal*Mart) at times when I'm tired from work or just want to quickly get out of there. I know that sounds bad because I work in customer service as well, but there are times where I don't feel like talking to others if I don't have to. Its part of me being introverted.  

So customer service people and food service people put up with the same garbage. Ever had people try to fight you? I had this happen twice: once, a guy threatened to "take it outside," but his buddy dragged him away. Then some smart-aleck punk spit at me for a mixed-up order (and I offered a free meal after the mistake, mind you) and said "Come on (expletive), let's see what you got." Well, I called his bluff and stepped across the counter, and of course the punk backed down. The owner was furious and cut my hours in half as punishment, but the co-workers- especially the teenagers who were not different from that kid- loved it. To my last day there, they talked about it.

No and maybe because I am female; however, I've had a number of them bitch me out, most of them women. Its funny when they act a fool in front their children, great example they are setting really. Its also funny when they get put in their place, feel like idiots, and sometimes occasionally apologized; however, other times they have too much pride. It use to really bother me when people yelled at me especially when I worked McDonald's when I couldn't talk about it. Now, I just let it roll off my shoulder, occasionally I get mad (like a few weeks ago), but I calm down after talking or joking to my co workers or managers. I know it sounds rude cause were talking about customers behind their backs, but its long as they're not around it is a good stress reliever. 

11 November 2013
1.58pm
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WETSRoosa
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Sky666 said

wetsroosa said

Sky666 said

wetsroosa said

trcanberra said
I have been a customer-service manager in a past life so have seen it all.  On the customer side the ones that annoy me are the folks who use plastic but have no idea how to work it - or the card isn't accepted so we all wait while they try 5 more of them.

Worked 12 years in the restaurant business, and I'd see that AT LEAST once a day. I actually once saw a customer try 4 cards, saw them all decline, then give me the ugliest look and go "Just give me my f****** meal for free, OK!" It was all I could do not to laugh at his face. 

I have worked in retailing for almost 8 years. 

I've had those! They act like its your fault. Also at my company if you are not in the building, you have to give you card number over the phone to pay for the transaction. People get a nasty tone when I ask them for their card number. How else are you going to pay for it if you don't have a check or cash and are paying with a credit/debit card? Magical money? 

People not knowing their addresses! What did you just wake up one day and there you were? Geez people! Or not knowing their phone number. 

"You said they were $10. Why is the price so high?" No, I said they were $10 EACH. I have to emphasize the EACH because people are really that dumb.

I have to ask "Will there be anything else?" because its my job. I hate asking it because I hate to bug people, but the company tells us to sell. 

I only have long conversation with those who want to talk to me; however, I do make sure I'm not holding up any lines or too far off task. There are others who don't even utter a word, which sometimes can be cool. Its like hey I didn't want to talk to you anyways so, you are making my job easier. Normally, I have small talk with my customers like "Hi, how are you? Thats good. This is your total. Thank you. Have a good day/night". I use to hate smiling at McDonald's, but think it was because I hated the job. I smile a lot more on this job because the customers are nicer (a few crab apples here and there) as are the managers. So, McDonald's was fake smiling because I had to or the customer would bug me to smile. 

I use self service lanes at Wally World (Wal*Mart) at times when I'm tired from work or just want to quickly get out of there. I know that sounds bad because I work in customer service as well, but there are times where I don't feel like talking to others if I don't have to. Its part of me being introverted.  

So customer service people and food service people put up with the same garbage. Ever had people try to fight you? I had this happen twice: once, a guy threatened to "take it outside," but his buddy dragged him away. Then some smart-aleck punk spit at me for a mixed-up order (and I offered a free meal after the mistake, mind you) and said "Come on (expletive), let's see what you got." Well, I called his bluff and stepped across the counter, and of course the punk backed down. The owner was furious and cut my hours in half as punishment, but the co-workers- especially the teenagers who were not different from that kid- loved it. To my last day there, they talked about it.

No and maybe because I am female; however, I've had a number of them bitch me out, most of them women. Its funny when they act a fool in front their children, great example they are setting really. Its also funny when they get put in their place, feel like idiots, and sometimes occasionally apologized; however, other times they have too much pride. It use to really bother me when people yelled at me especially when I worked McDonald's when I couldn't talk about it. Now, I just let it roll off my shoulder, occasionally I get mad (like a few weeks ago), but I calm down after talking or joking to my co workers or managers. I know it sounds rude cause were talking about customers behind their backs, but its long as their not around it is a good stress reliever. 

I always felt like you have to, in order to cleanse the incident from your psyche. I learned that if you don't, you tend to take the incident home with you, and that's never a good thing, especially now that I'm married with kids and neither the wife nor the kids needs to see that. But that's why I was so glad to get out of the restaurants when I did: because now I don't have to deal with that garbage anymore. No more showing up the next day and the owner glaring at you going "You better have a good explanation about what happened last night." Been there a few times (and paid for it), glad I'm not there anymore.

"There's no such thing as bad student... only bad teacher."
11 November 2013
5.35pm
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Sky999
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Zig said

Sky666 said 
 
People not knowing their addresses! What did you just wake up one day and there you were? Geez people! Or not knowing their phone number. 

I actually had to ask someone once, "When you woke up this morning, where were you?"

We've asked them what are their surroundings. a-hard-days-night-george-10

wetsroosa said

Sky666 said

wetsroosa said

Sky666 said

wetsroosa said

trcanberra said
I have been a customer-service manager in a past life so have seen it all.  On the customer side the ones that annoy me are the folks who use plastic but have no idea how to work it - or the card isn't accepted so we all wait while they try 5 more of them.

Worked 12 years in the restaurant business, and I'd see that AT LEAST once a day. I actually once saw a customer try 4 cards, saw them all decline, then give me the ugliest look and go "Just give me my f****** meal for free, OK!" It was all I could do not to laugh at his face. 

I have worked in retailing for almost 8 years. 
I've had those! They act like its your fault. Also at my company if you are not in the building, you have to give you card number over the phone to pay for the transaction. People get a nasty tone when I ask them for their card number. How else are you going to pay for it if you don't have a check or cash and are paying with a credit/debit card? Magical money? 
People not knowing their addresses! What did you just wake up one day and there you were? Geez people! Or not knowing their phone number. 
"You said they were $10. Why is the price so high?" No, I said they were $10 EACH. I have to emphasize the EACH because people are really that dumb.
I have to ask "Will there be anything else?" because its my job. I hate asking it because I hate to bug people, but the company tells us to sell. 
I only have long conversation with those who want to talk to me; however, I do make sure I'm not holding up any lines or too far off task. There are others who don't even utter a word, which sometimes can be cool. Its like hey I didn't want to talk to you anyways so, you are making my job easier. Normally, I have small talk with my customers like "Hi, how are you? Thats good. This is your total. Thank you. Have a good day/night". I use to hate smiling at McDonald's, but think it was because I hated the job. I smile a lot more on this job because the customers are nicer (a few crab apples here and there) as are the managers. So, McDonald's was fake smiling because I had to or the customer would bug me to smile. 
I use self service lanes at Wally World (Wal*Mart) at times when I'm tired from work or just want to quickly get out of there. I know that sounds bad because I work in customer service as well, but there are times where I don't feel like talking to others if I don't have to. Its part of me being introverted.  

So customer service people and food service people put up with the same garbage. Ever had people try to fight you? I had this happen twice: once, a guy threatened to "take it outside," but his buddy dragged him away. Then some smart-aleck punk spit at me for a mixed-up order (and I offered a free meal after the mistake, mind you) and said "Come on (expletive), let's see what you got." Well, I called his bluff and stepped across the counter, and of course the punk backed down. The owner was furious and cut my hours in half as punishment, but the co-workers- especially the teenagers who were not different from that kid- loved it. To my last day there, they talked about it.

No and maybe because I am female; however, I've had a number of them bitch me out, most of them women. Its funny when they act a fool in front their children, great example they are setting really. Its also funny when they get put in their place, feel like idiots, and sometimes occasionally apologized; however, other times they have too much pride. It use to really bother me when people yelled at me especially when I worked McDonald's when I couldn't talk about it. Now, I just let it roll off my shoulder, occasionally I get mad (like a few weeks ago), but I calm down after talking or joking to my co workers or managers. I know it sounds rude cause were talking about customers behind their backs, but its long as they're not around it is a good stress reliever. 

I always felt like you have to, in order to cleanse the incident from your psyche. I learned that if you don't, you tend to take the incident home with you, and that's never a good thing, especially now that I'm married with kids and neither the wife nor the kids needs to see that. But that's why I was so glad to get out of the restaurants when I did: because now I don't have to deal with that garbage anymore. No more showing up the next day and the owner glaring at you going "You better have a good explanation about what happened last night." Been there a few times (and paid for it), glad I'm not there anymore.

Exactly. heartapple01

11 November 2013
6.49pm
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Ahhh Girl
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meanmistermustard said
Not a gripe just a question to our librarian - was in a Glasgow library today and once again the books had been moved around slightly. Is there a reason why this happens as nothing else changes, there is no new display or anything, just the book categories get moved 3 shelves to the left or right.
[snip]

Just a couple of thoughts:

Were there new call number labels on the books? Sometimes national libraries reclassify books into new call numbers. Some libraries diligently move the books to the new classification number. Me? No, I don't bother with moving ours due to the type of library where I work.

Another reason we moved books in large swaths once was at the end of a massive deselection project. The shelving was very uneven with some sections having totally empty shelves and some being cram packed. Oh, boy, was that a fun project to measure all the inches of shelving space and inches of books and then do the math to figure out how to even them all out. ICK!!! I hate math, but I got it done.

Are any other branches of the library system closing? Perhaps they are making room to accept a large collection?

Perhaps if you are in a research library that has a mandate to keep all the books they acquire, they may have moved some to an off-site storage facility. I went to one of those facilities in Nebraska once. The guys working there even took me on a trip around the facility in the "cherry picker" to show how they locate and retrieve a books someone requested.

OK, now, I'm curious to know why the library shifted the books. If you are in a talkative mood one day while you are at the library, please ask a librarian there and post back here what you found out.

Is it this library? http://www.glasgowlife.org.uk/libraries/the-mitchell-library/firealarm%20closures/Pages/default.aspx

Perhaps they are moving some more popular books to temporary locations? Just a shot in the dark here.

I saw a couple of other stories about some of the libraries. Which branch presented you with that pet peeve?

 

11 November 2013
7.27pm
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meanmistermustard
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It was the GoMa Library right in the heart of the city centre (the Mitchell is just off the M8 motorway, 5 - 10 minute walk from the city centre but much bigger). I'm not in it that often but Glasgow and the surrounding areas have tons of libraries and you can use them all with the same library card so the selection available is massively massive.

None are closing as far as i am aware, its not a research library (the Mitchell is the one for that) and there were no new displays or exhibitions and i have no idea if the index libraries.

It wasn't a pet peeve, i was just curious as to why they would move tons of books 3 rows to the left.

Thanks for the insight, most interesting.apple01apple01

Don’t make your love suffer insecurities, trade the baggage of self to set another one free. ('Paper Skin' - Kendall Payne)
11 November 2013
7.37pm
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Ahhh Girl
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meanmistermustard said
It was the
GoMa Library right in the heart of the city centre (the Mitchell is just off the M8 motorway, 5 - 10 minute walk from the city centre but much bigger). I'm not in it that often but Glasgow and the surrounding areas have tons of libraries and you can use them all with the same library card so the selection available is massively massive.

None are closing as far as i am aware, its not a research library (the Mitchell is the one for that) and there were no new displays or exhibitions and i have no idea if the index libraries.

It wasn't a pet peeve, i was just curious as to why they would move tons of books 3 rows to the left.

Thanks for the insight, most interesting.apple01apple01

You are welcome. There may be some very mundane answer that I missed, but if you do find out, let me know.

 

11 November 2013
7.52pm
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AppleScruffJunior
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Sky666 said

No and maybe because I am female; however, I've had a number of them bitch me out, most of them women. Its funny when they act a fool in front their children, great example they are setting really. Its also funny when they get put in their place, feel like idiots, and sometimes occasionally apologized; however, other times they have too much pride. It use to really bother me when people yelled at me especially when I worked McDonald's when I couldn't talk about it. Now, I just let it roll off my shoulder, occasionally I get mad (like a few weeks ago), but I calm down after talking or joking to my co workers or managers. I know it sounds rude cause were talking about customers behind their backs, but its long as they're not around it is a good stress reliever. 

 

 

We all do it a-hard-days-night-george-10 In the summer I go to the  dark, depths of hell (also known as rural Ireland) for 3 weeks when me and about 30 other people help 120 teenagers learn Irish (sounds like great fun, doesn't it?) It's basically a 24/7 job of making sure nobody speaks English. While the students are gone to their 3 hour classes of Irish grammar and what not, all of us leaders, plan the day and bitch about whatever student(s) pissed us off during the day, it's great to stop you from losing your cool in front of the student and  telling them to "f**k off home back to Dublin/Cavan, you *expletive* *expletive* It's always the rich pricks from Dublin 4, who are awful to look after. Bloody hell when ever we have discos they are basically riding each other in the corner a-hard-days-night-john-7 Rant over ahdn_paul_01

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